24hr Emergency Medical Assistance:
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Claim Centre

We’re sorry if an unfortunate event occurred before or during your travels. However, we are here to help!

In a life or death situation call the emergency services in the country you are visiting; for example 112 within the European Union or 911 in the USA.

24-hour emergency medical assistance: You must contact us immediately about any serious illness or accident where you have to go into hospital, return home early or extend your stay. Our experienced multi-lingual medical assistance team will take full details of the emergency and can help contacting hospitals and doctors.

File a claim: If an event covered by your policy interfered with your trip, simply file a claim and provide the necessary supporting documents. We will process your claim quickly and will be available to answer any questions you have on the email below.

Emergency Medical Assistance:

Falck Global Assistance (24/7)

Tel.: +45 70 25 04 05

Email: fga@dk.falck.com

Making a claim:

Falck Global Assistance

Sydhavnsgade 18

2450 København SV


Tel: +45 70 22 04 70

Open from 09.00-17.00

Email: claims.fga@dk.falck.com


How can we help?

Millions of people rely on us! With 1 intervention every 2 seconds, Allianz Global Assistance is the worldwide leader in travel insurance and assistance services.


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Allianz Global Assistance Travel Insurance is underwritten by AWP P&C S.A. - Dutch Branch, trading as Allianz Global Assistance Europe with offices at Poeldijkstraat 4, 1059 VM Amsterdam, The Netherlands. Registered at the Netherlands Authority for the Financial Markets (AFM) Nº 12000535, Corporate Identification no 33094603

AWP P&C S.A. is authorised by Autorité de Contrôle Prudential in France and is regulated by the Danish Financial Supervisory Authority (Finanstilsynet) for the conduct of business in Denmark.